How do I get a quote?
You can always get a quote by emailing support@airlevel1.com or call us directly at 212-655-5762.
Can I get a discount?
If our workload is lighter than usual, we may offer a discount. The precise discount is provided once we investigate your designs and requirements.
We are always open to discuss long-term partnership opportunities. Contact us for details.
What is your turnaround time?
Typically one month turn around if all data is provided by the client in a timely manner. The time line also depends on how big the project is. Please contact us for details.
How can I track the status on my peoject?
Each client will be given a Login ID and Password to tracking the status on their project at our Client Login Area.
You can always E-mail or call us to discuss the progress.
What is your schedule?
Support Hours:
Monday – Friday 7:00am-11:00pm EST
If I want some changes to the completed website?
You are always welcome to send over a list of changes you want to be made. We are happy to help you with the minor amendments, even if they are not included in your original project specifications. In a case where the updates were not originally discussed and require a great deal of effort, the changes will be quoted separately.
We are always happy to help you with updates to your project far into the future. We never neglect our clients after delivering the final product, since it is more important to us to create a close collaborative partnership with our clients.
Can you sign our NDA?
We guarantee that information about your company and project will not become public.
If it is absolutely necessary for you to have your NDA documents signed, you are welcome to send them through the Client Area. We will investigate them and let you know whether we can sign the document and proceed.
Do you work on holidays?
We are very flexible with the schedule and usually work on holidays like Christmas, Independence Day, Labor Day, Memorial Day, etc. In case there are changes in our schedule, we will display the information on our site for our clients.
What kind of payments do you accept?
Airlevel1 offers various methods of payment. We accept the following forms of payment: Check, Credit Card, Wire Transfer and via Paypal.
*Please contact us if you are unable to use any of the above mentioned payment methods.